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All about subscriptions
How can I use recurring payments?
Automatic periodic collection is possible through a subscription. A subscription can be set in 2 ways and we explain below: Via a payment link Add a payment link directly via a specific customer, or via the general payment links page. Here you can choose type "Subscription". Complete all required fields and add the payment link. When the customer pays the first installment via this payment link, the subscription will then start automatically. Because the customer has to make a first payment
What is the function automatic follow-ups?
Via the "Automatic follow-up" function you can easily have failed direct debits automatically retried. This function is available from the expert plan. How do automatic follow-ups work? You can activate this via this function via the settings page. Here you can also set how you want to automatically follow failed collections. There are 3 options for following up a failed collection: Try again via a new direct debit payment When a collection has failed, a follow-up is created in RCUR. T
How can I change a bank account number?
You can easily update the bank account number from a customer that has an active subscription by removing the old IBAN number (mandate) and add the new one. There are 2 ways to add a mandate: Via a payment link Create a payment link for the customer and choose as type "Mandate". As amount you can enter for example €0,01. As soon as the customer has paid the payment link, a new mandate has been added. From that point, the new IBAN number will be used for the subscriptions. (also for subscripti
How can I create a Basic Mollie Subscription?
In order to be able to collect from a customer, a mandate must first be added. Find the customer in the customer list (or create a new customer first) and click on the relevant customer. Then click on the "Add mandate" button to add a mandate (bank account). Enter the name and IBAN number of the customer. !(https://
Why are the payments still pending?
After creating a SEPA direct debit payment it will be in the status "Pending". This is because there is a processing time of approximately 3 working days. After this period, the status will automatically change to paid or failed. More information about the timeline of a direct debit payment can be found here.
How to create an Advanced Subscription?
How can I cancel a subscription?
When you have added a Subscription via the Mollie API or the RCUR dashboard you can easily cancel the active subscription. To do this, lookup the customer in your RCUR dashboard and cancel the subscription via the actions. Are you using recurring orders? Then go to your orders overview, choose for "Active subscriptions" and open the one that you want to cancel. Here you can update the subscription status to "Cancelled".