Recurring payments

How can I pause a subscription?
You can easily pause an advanced subscription via our dashboard. Go to the overview of subscriptions and click the view icon behind the subscription. ...
How can I cancel a subscription?
When you have added a Subscription via the Mollie API or a basic subscription via the RCUR dashboard you can easily cancel the active subscription. To...
What should I enter in the "number of times" field?
When creating a payment link with the type "Subscription (Basic)" you can optionally enter the number of times. Please note that the number of times d...
How can I change a bank account number?
You can easily update the bank account number from a customer that has an active subscription by removing the old IBAN number (mandate) and add the ne...
Why are the payments still pending?
After creating a SEPA direct debit payment it will be in the status "Pending". This is because there is a processing time of approximately 3 working d...
Is a mandate an official authorization for SEPA direct debit?
There are two ways that result in a valid mandate (authorization): A mandate with a "wet" signature. This is therefore signed with a pen. A mandate wi...